Ombudsman
ITS delivers advanced solutions to Ombudsman offices, ensuring fair, transparent, and confidential complaint resolution.
Advanced Solutions for Fairness and Accountability
Empowering Ombudsman Offices
The Ombudsman plays a vital role in protecting the rights and interests of consumers and citizens by ensuring fairness, transparency, and accountability in public and private sector operations. At ITS, we specialise in supporting Ombudsman offices in developing and implementing systems for addressing complaints and resolving disputes. Equipped with state-of-the-art features, our solution empowers Ombudsman offices to manage cases, track investigation progress, and deliver resolutions, all while maintaining the highest standards of confidentiality.
Key Features
Our solution offers a range of advanced tools to streamline complaint management and enhance efficiency in resolving issues.
Multi-Channel Compliant Capture
Capture complaints directly from a web portal, email, social media streams or telephone.
Direct Citizen Engagement
Empower citizens to self-serve and contribute directly to the compliance process.
Centralised Complaint Repository
Capture, store, and manage all consumer complaints in one place.
Reporting and Documentation
Comprehensive reports and documentation related to the case, which may include case summaries, evidence logs, witness statements, and other crucial details.
Case Tracking and Progress Monitoring
Enabling supervisors and team members to stay informed about the investigation's current status and take necessary actions if needed.
Workflow Automation
Automation of task assignment, task approval, consumer notification, document generation and integration with third party systems.
Tracking and Escalation
Track the status of complaints, set priority levels, and automatically escalate cases and tasks when necessary to ensure timely resolution.
Key Benefits
Improved Citizen Experience
Reduced Resolution Time
Information Security
Automation
See how ITS delivers business success stories
Browse by Business Need
ITS has over 25 years of experience in implementing case management solutions and digital services to help your business reach its goals.
Enable your digital future
Get in touch and take the first step towards transforming your business