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Microsoft 365 Dynamics Consultant

Full Time, Belfast + Hybrid working opportunities




Permanent Full Time


MS 365 Dynamics Consultant - ITS-02

About us

ITS is Northern Ireland based provider of technology and solutions for complex case management and other bespoke government and private customer solutions. We have over 120 employees across our sites in Belfast and Chennai.

ITS is a rapidly changing, ambitious and dynamic business and we look to employ people who, like us, put the client at the heart of everything they do.

Located in Belfast the expectation of this role as per business requirements is to come to the office on a regular basis with flexibility to work from home. Office is located at 205 Airport Rd West, Belfast BT3 9ED.

ITS is looking for an experienced Business Analyst with a focus on Microsoft Dynamics 365 to join our existing Dynamics Professional Services team.

Core Duties/Responsibilities

You will work within a project team advising and delivering complex Microsoft Dynamics 365 solutions for key clients, which involves:

  • Extraction of client requirements via workshops, interviews and other methods,
  • Analysis and documentation of client requirements,
  • Production of Functional Specifications and Design documents,
  • Resolution of client issues and queries, working at both process and technical level suggesting relevant approaches,
  • Assist Project Managers with estimation, creation and allocation of work packages using Microsoft DevOps,
  • Assist the development team in the understanding of client requirements both functional and non-functional,
  • Support the development team in delivery with key business ownership during SCRUM ceremonies,
  • Work closely with the client, managing their expectations during project initiation,
  • Assist with pre-sales activities, including tender response preparation and client presentations.

All work will be undertaken within a quality-oriented environment working to industry standard development methodologies and controls.

Skills, Capabilities and Attributes


  • Previous experience in a similar role providing business analysis / consultancy to clients in the Microsoft Dynamics 365 platform,
  • Demonstrable experience in using Agile methodologies,
  • Analytical mind with excellent problem-solving skills,
  • Experience of working to a project plan and managing change,
  • Experience of delivering presentations using a structure and style appropriate to audience requirements,
  • A team player with excellent interpersonal skills and a drive to take ownership of and responsibility for tasks,
  • Strong and effective communicator with a responsible and professional approach,
  • Able to work professionally with both clients and colleagues to negotiate and resolve issues as they arise,
  • Able to work within tight deadlines and make sensible decisions under pressure taking a
  • balanced view of client demands and iTS Commercials,
  • Self-motivated with the ability and confidence to work unsupervised,
  • Good organisational and time management skills with demonstrable experience of being able to plan-ahead, manage personal time and deliver on-time,
  • Analytical mind with excellent problem-solving skills,
  • Good commercial awareness and a sound understanding of project and business pressures.
  • Has a positive “can do” attitude towards the technical and commercial challenges facing ITS and our clients,
  • Eligible for Security Clearance (SC) – UK Resident for five years or more with no more than 30 days out of the UK.
  • Able to travel to customer sites, if required.


  • Demonstrable experience of Microsoft SharePoint Online and Microsoft Power Platform,
  • BCS (ISEB) certification.

Job Type: Full-time, Permanent

Being a permanent member of the team at iTS, you will be rewarded by our company benefits, these are just a few of what is on offer:

  • 26 days annual leave progressing to 29 days with length of service +7 bank holidays,
  • Benefits which can be opted into such as private healthcare insurance, dental insurance, and critical illness,
  • Life assurance X 4 of your annual salary,
  • Opportunity to join a great pension scheme.

How to Apply

Send your CV to