Case Management

Our case management solutions streamline your business processes and improve your operational efficiency.

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Digital Services

We empower organisations with new innovative technology, providing them with a range of digital services that will improve operational efficiency.

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Business Analyst

Full Time, Belfast + Hybrid working opportunities

Location

Belfast

Contract

Permanent Full Time

Reference

Business Analyst - ITS01

About us

ITS is Northern Ireland based provider of technology and solutions for complex case management and other bespoke government and private customer solutions. We have over 120 employees across our sites in Belfast and Chennai.

ITS is a rapidly changing, ambitious and dynamic business and we look to employ people who, like us, put the client at the heart of everything they do.

Located in Belfast the expectation of this role as per business requirements is to come to the office on a regular basis with flexibility to work from home. Office is located at 205 Airport Rd West, Belfast BT3 9ED.

About this role

This role will be responsible for the provision of Business Consultancy and Analysis Services to our client base.

This includes analysis of client requirements and the translation of these into functional specifications for the customer and design specifications for the software development team.

Provide support to project development teams, our internal test team and the client, managing their expectations during all stages of the project lifecycle.

Our activities are often mission-critical to our clients. By taking care of these services, we free them to focus on what matters most. We develop innovative case and document management platforms that support organisations on their journey to digital excellence in the UK and Ireland for private and public sectors.

Key Responsibilities

Your will be assigned specific responsibilities typically including, but not limited to:

  • Extraction of client requirements via workshops, interviews, and other methods
  • Analysis and documentation of client requirements
  • Production of Functional Specifications and Design documents
  • Resolution of client issues and queries, working at both process and technical levels suggesting relevant approaches
  • Assist Project Manager/Team Leader with estimation, creation, and allocation of development work packages using Microsoft DevOps
  • Assist the development team in understanding client requirements both functional and non-functional
  • Support the development team in delivery with key business ownership on SCRUM ceremonies like laybacks and showcases
  • Assist the QA team in the production and verification of Test Scripts executed as part of ongoing development sprints
  • Work closely with the client, managing their expectations during each stage of the project life cycle
  • Assist with pre-sales activities, including tender response preparation and client presentations

Skills, Knowledge & Experience 

Essential

  • Extraction of client requirements via workshops, interviews, and other methods
  • Analysis and documentation of client requirements
  • Production of Functional Specifications and Design documents
  • Resolution of client issues and queries, working at both process and technical levels suggesting relevant approaches
  • Assist Project Manager/Team Leader with estimation, creation, and allocation of development work packages using Microsoft DevOps
  • Assist the development team in understanding client requirements both functional and non-functional
  • Support the development team in delivery with key business ownership on SCRUM ceremonies like laybacks and showcases
  • Assist the QA team in the production and verification of Test Scripts executed as part of ongoing development sprints
  • Work closely with the client, managing their expectations during each stage of the project life cycle
  • Assist with pre-sales activities, including tender response preparation and client presentations

Desirable

  • Degree or equivalent qualification in an IT related discipline
  • BCS (ISEB) certification

Job Types: Full-time, Permanent

Being a permanent member of the team at ITS, you will be rewarded by our company

benefits, these are just a few of what is on offer:

  • 26 days annual leave progressing to 29 days with length of service + 7 bank holidays
  • Benefits which can be opted into such as private healthcare insurance, dental insurance, and critical illness
  • Life assurance x 4 of your annual salary
  • Opportunity to join a great pension scheme


How to Apply

Send your CV to recruitment@its-computing.co.uk