Case Management

Our case management solutions streamline your business processes and improve your operational efficiency.

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Digital Services

We empower organisations with new innovative technology, providing them with a range of digital services that will improve operational efficiency.

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Innovation

We partner with organisations to foster groundbreaking ideas that challenge the norm.

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About.

Digitally transforming citizen services for a better future.

Who We Are

At ITS we specialise in delivering case management solutions and digital services to the public sector. Our purpose is to help organisations transform by working with them on new innovative approaches and solutions that will solve their business challenges. 

ITS operates from offices in Belfast and Chennai, managing over 1,000,000 processes annually and positively impacting the lives of 2 million citizens through our services. We are proud to be part of Constellation Software, a leading Canadian IT business with $5 billion in revenues and a team of 30,000 employees.

About Us

Our Values

Our values guide all of our decision-making. They help us navigate our journey with integrity, putting excellence at the forefront of everything we do.

Innovation

We dream big and never stop exploring.

Quality

We set the standard and never settle for less.

Honesty

We do what's right, even when it's hard.

Diversity

We believe that a diverse team is a stronger team.

See how ITS delivers business success stories

NISRA the Northen Ireland Statistics Research Agency upgraded its census survey system by implementing ITS’s CUBE Portal system. The new solution integrates with existing enterprise systems and incorporates advanced data validation techniques, ensuring accessibility, and enhancing accuracy to achieve superior data collection quality.

ITS delivered a comprehensive EDRM solution for the Northern Ireland Housing Executive, transitioning from HP TRIM to SharePoint, enhancing records management, ensuring compliance, and fostering a strategic approach to digital content management across the organisation.

ITS developed a customised complaint management system for the Police Ombudsman for Northern Ireland, enhancing efficiency in handling complaints against police, fostering transparency, accountability, and public trust through independent investigations and comprehensive reporting.

Our Company

Our culture is open and inclusive, encouraging everyone to share their ideas and perspectives. We believe in fostering an environment where diversity is celebrated, and individuality is embraced.

Our People

Our determined, innovative, and forward-thinking people are our differentiators. ITS has thrived by recruiting diverse individuals who share our core values.  Our professionals bring expertise, enthusiasm, and a commitment to excellence that push boundaries and change the world for the better.

Being a Responsible Business

ITS is a responsible business committed to the United Nations Sustainable Development Goals, actively giving back to the community and contributing to a more sustainable and equitable future.

Partners

We work closely with our partners, industry leads such as Microsoft, Micro Focus, Dimensional insight and Analytics Engines to provide you with cutting-edge technology.

History Timeline

Since its inception in 1969, ITS has evolved from a pioneering startup into a renowned specialist in digital transformation solutions, continuously adapting and growing to meet the ever-changing demands of the digital era.

1966

ITS Formation

ITS (formerly Independent Computer Services) formed following the acquisition of Harland & Wolff Shipyard’s IT department in Belfast.

1970

Irish Expansion

ITS opens offices in Dublin and Cork

1979

Software Ireland - USA Expansion

ITS forms Software Ireland, a spin-off business marketing products and services in the USA.

1982

CMI Formed

ITS forms Computer Maintenance Ireland (CMI), a spin-off business providing hardware and maintenance services throughout Ireland

1987

Accounting Software Business Launched

ITS launches its accounting software business - its flagship product DTX, goes on to become one of the most popular accounting packages in Ireland.

1988

Payroll Supplier of the Year

ITS wins the prestigious UK Payroll Supplier of the Year.

1993

Public Sector Software Business Launched

ITS launches its public sector offering, with a focus on providing case management solutions to government

2005

ICS India formed

An off-shore software development company which goes on to employ over 1,000 staff.

2008

Won Deloitte's Best managed Company Award 

ITS secured Deloitte's coveted award for 'Best Managed Company'.

2022

Constellation Acquisition

ITS acquired by Constellation Software Group

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